Before the flight
Don't forget to visit a veterinarian to make sure that your pet has received all required vaccinations for its country of origin, destination, and any connecting countries.
Pets that are overweight or that have pre-existing health conditions are more likely to have a negative reaction to air travel.
Older pets, as well the very young, are more sensitive to the stress caused by air travel.
Be aware of current and forecasted temperatures at the airport of origin, connecting airports, and the destination airport, as temperatures above 30 C and below 7 C may affect their health to an extent where they will not be accepted at their destination.
Hairless pet breeds are more sensitive to low temperatures.
Larger, more muscular dog breeds may get bored or anxious during flight, causing them to attempt escaping from their containers, which may lead to injury or death. These breeds require a reinforced container, to the specifications of no. 82 (CR82) from IATA (Live Animal Regulations from the International Air Transport Association), so as to minimize the risk of injury and escape.
Some larger, more energetic breeds, like labradors and golden retrievers, or any that suffer from separation anxiety can injure themselves attempting to escape a travel container. The risk of injury or death can be greatly decreased if the dog is used to being confined to a container for extended periods.
Collect all the necessary information on your pet for the trip.
Put the bottom half of the carrier in an accessible place, and put familiar items that your pet likes inside it. Let them smell the container and get used to it. Offer bones and treats while they are in the container so that they make positive associations.
Put your pet in the carrier, and take them for a car ride to the park, or some other place they can play (dog parks, a friend or family member's house, out to eat with you). It will be helpful if your pet associates the container with a fun experience. Don't use the carrier to take them to the veterinarian or groomer before the trip.
Begin with short trips and then longer ones. Make sure to praise your pet for their good behavior once you get home.
Do not vaccinate, give a flea bath to, or have surgery done on your pet 5 days or less prior to their flight.
Day of the trip
Take any and all recommended items to help your pet during the trip: collar and leash, absorbent material, waste bags, food, and water.
Feed your pet and hydrate it well about four hours before the flight, this meal should be smaller than usual to prevent stomach discomfort or bloating during flight.
For puppies during long flights, offer them honey or some form of light syrup before checking them in, as carbs help them keep their glucose level stable during flight, and reduce the possibility of convulsions and body temperature drop, that may compromise the health of the puppy.
Do not sedate your pet, as doing so runs the risk that some animals have cardiac and respiratory problems during flight.
To ease the check-in process, please appear at the ticketing desk a minimum of 90 minutes before your flight's departure.
After all the documentation has been verified, as well as the container and condition of your pet, then you can relax! Our personnel will take your pet to the plane.
The first flight will be harder than the ones that follow. Beyond separation and unknown environments, your pet will be much happier with you on vacation than waiting for you at home. Thanks for choosing Aeromexico
One Pet In-Cabin Allowed per Passenger
Up to six pets aboard, depending on aircraft.
Pets must travel on the same flight as their owners.
Prior to boarding pets must be in their cage.
Pets must remain in their cages for the entirety of the flight.
Pets will be allowed in Salon Premier if and when they are kept in their cages.
Oxygen will not be administered to pets in case of an emergency.
Passengers traveling with pets will be assigned window seats not included in the bulkhead or exit rows, which are saved for passengers traveling with wheelchairs or unaccompanied minors, among other special needs.
As a general rule, dogs younger than sixteen weeks are not permitted for transportation by Aeromexico; however, dogs must be at least four months old for travel to the U.S. Lactating dogs and puppies that have not been weaned are not allowed.
Pets that do not meet the requirements to be accepted as "Pet on board", will be accepted as checked pet, or through Aeromexico Cargo with the corresponding requirements as appropriate.
Passengers are solely responsible for learning and complying with all applicable national entry requirements. Please contact our Call Center 1-888-343-2423 for more information in this regard.
Hard or soft plastic carriers or certain bags (approved for air transportation as specified by the respective service providers) with an interior base made of a single piece of absorbent material and adequate ventilation are acceptable, as long as the dog can turn around and lay down naturally.
Total weight including both the weight of the pet and carrier.
Food or liquids will not be allowed to provide to the pet during the flight.
Widebody aircraft (B777 and B787) applies only in Tourist Cabin because the space under the seats in Clase Premier is insufficient
Subject to inspection by the Department of Health
Rabies vaccination is required (issued within 30 days of travel)
Health certificate issued by the Import/Export Deputy Director’s office. Except for USA and Canada
Pets undergoing medical treatment are not allowed
Pets not Permitted as checked pets
Snub-nosed dog and cat breeds have frequent respiratory issues and may also experience difficulty regulating their body temperature. Therefore, should you have a snub-nose pet, they are required to travel with you in the main cabin, so long as they meet the established standards for flying in said cabin.
Protected Birds
Passengers must apply for the authorization, certificate, or import permit, and the export or re-export permit for protected species of wildlife varieties, parts, and derivatives together with the health certificate for animal export (CZE), and the CITES certificate issued by the Ministry of the Environment and Natural Resources (SEMARNAT).
Customers transporting birds must carry them in plastic containers with a maximum capacity of four birds.
These guidelines apply to all countries EXCEPT the United States and Canada.
Customers may obtain the CZE and CITES forms from the local offices at each airport and/or online at Senasica or Semarnat
Note: Fighting cocks will only be transported if they comply with the established requirements and are limited to a maximum of eight cocks per cage.
$90 each way for any size kennel (cargo)
Service Animals
Service animals are different than emotional support animals in that they are trained to provide specific aid to a person with a physical disability.
No Additional Fee
Service animals and emotional support animals will be accepted without charge for travel in-cabin on the same flight as their owners.
Guide Dogs and Service Animals
The transport of service animals in the cabin is permitted only for guide dogs and other service animals as they are considered an essential part of the passenger's ability to travel.
51334000 in Mexico City or 01(800) 021 4000 toll-free from anywhere in Mexico; 800-237-6639 in the U.S.
